Mackenzie Leather - Terms & Conditions

LIFETIME CARE

Mackenzie products are made to last. They are a lifetime investment.

As we believe in our products and know these are made to last, we will offer a five years guarantee against defective workmanship and materials.

If you are not completely satisfied with your purchase, please return it to us immediately and we will gladly exchange it or provide you with a full refund.

Please be aware that you must return the goods purchased in the condition they were sent. Damaged goods will be deducted from the cost or not refunded at all.

Our handmade leather bags are fully guaranteed against defective workmanship and materials. If in years to come, your bag ever needs repairing we offer a full repair and refurbishment service.

REPAIRS & REFURBISHMENTS

Our bags are fully guaranteed against defective workmanship and materials.

We will happily repair or refurbish your bag in the first year for free if it is due to a manufacturing error. If you in years to come, need your bag repaired or refurbished, we are happy to advice you of the cost of that so that you can go on enjoying your bag for years to come.

LEATHER

As we use vegetable tanned leather, tones between the same colours may vary from time to time.

50% DEPOSIT SCHEME

Mackenzie Leather have offered payment plans since the beginning. This is an easy and accessible payment method giving the opportunity to pay in two instalments, interest free. 

On every product page, the option for selecting this scheme is ‘Pay Deposit’. Once, the handmade product ordered is ready to be sent, payment in full will be requested by email or phone to be completed.

DELIVERY

As we create luxury handmade leather goods, we have different estimated times to fulfil your order, depending on the item made to order.

For Belts, Wallets and Accessories 3 to 6 weeks. Day Sporrans and small Shoulder & Handbags 10 to 14 weeks. Large Shoulder & Handbags, Gladstones, Gladstonettes and Briefcases 12 to 18 weeks.

We will always aim to complete your order before the stated duration when possible. If we have your order in stock then we will ship it within three working days and advice an estimates delivery date along with a tracking number.

Deliveries within the United Kingdom will be shipped with a next day delivery service or for smaller  items under £240 the service will be 2-4working days, all free of charge. We will always check with you a suitable day for posting your order.

For overseas orders we only use DHL global express or global economy.  This service is fully tracked, fast and secure. We also use the ‘go green’ service DHL provide as we care for our future and yours.